Contacting CD Media S.E Nintendo Customer Support
Devices that have been purchased outside the EU are not supported.
To invoke the warranty a user must notify in writing and within 24 months from the date of purchase CD Media S.E - Service Department Nintendo regarding the device problem. The information that is required from the consumer/customer is the purchase date of the device and a readable copy of the purchase receipt, which clearly indicate the dealer and the buying date.
Communication with the CD Media S.E - Nintendo Service Department via form on www.cdmedia.gr/nintendo-support address by E-Mail and by telephone at the following:
For Greece
Land Line: 801-5555090
Cell phone: +30 211-1060400
by Email: ncs@cdmedia.gr
For Cyprus and abroad
+30 211-1060400
by Email: ncs@cdmedia.gr
Contact hours Monday to Friday 09:30 – 17:30
CD Media S.E Nintendo Customer Support does not provide in-game help Line.
CD Media S.E Nintendo Customer Support issues a Unique Ticket Number (RMA) for each case.
If the CD Media S.E - Nintendo Service Department determines that the device must be returned for inspection, the courrier is notified to pick up the device from the address specified by the customer within 5 working days.
The consumer has to send the device to the CD Media S.E Nintendo Customer Support within 25 working days.
Important notes
In cases that is proven that:
- misuse of the device by the consumer side
- repairs made from unauthorized technician
- use of software other than the Nintendo Operating Software, use of accessories or other elements for the product but not manufactured by Nintendo
- use of defective or damaged batteries
- modification, repair by a person or company other than Nintendo or authorized partners
- or cases where the damage has occurred by liquid is not covered by warranty
Also the warranty does not covers:
- loss of data or software due to memory or SD card format used with the product
- loss of any data loaded or stored on the product by a person or company other than Nintendo or authorized partners
- loss of data or other content due to deletion of the Nintendo Network ID registered or associated with the product
CD Media S.E Nintendo Customer Support will not accept devices which are not accompanied by the official service document, in which the Unique Ticket Number (RMA) is stated. Those cases will be returned to the customer in customer's expense.
We recommend the creation of a backup file and the deletion or removal of all the user data before the shipment to CD Media S.E Nintendo Customer Support. Depending on the repair nature, user data saved in the dfevice memory might be deleted and there is a possibility that the data on the SD might be corrupt or the restore to the device might be impossible.
Out of warranty devices
When a device is not covered by the guarantee the consumer has to pay the Minimum Service Cost as well as the cost of the spare parts that are needed for the repair. The consumer/ customer, has to confirm that cost in writing.
When the deposit is confirmed the consumer will receive a copy of the payment receipt. CD Media S.E Nintendo Customer Support will notify the courier to receive the device from the consumer/ client.
After the device check made by the CD Media S.E Nintendo Customer Support the consumer will be notified by email with the final cost of the repair (spare parts cost).
CD Media S.E Nintendo Customer Support will contact the repair of the device as soon as the consumer/ customer agrees in writing with the Repair Cost.
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